Acira Support

Farmers Mutual and Federated Telephone strive to provide our members with quality services, even when our offices are closed. If you experience problems with our services after normal business hours, on a weekend or holiday, we are still just a phone call away. We utilize the services of Onvoy's Operator Service Center located in Chokio, MN to answer the phone while our offices are closed. Depending on the nature of your call, the Operator Service Center will either process your repair request to the technician on call or forward you to our voice mail message system, where it will be reviewed on the next normal business day.

Here are some repair tips to attempt before contacting our office.

If ALL services are out or just your telephone is working, please follow these steps:

Step One

Locate your FMTC/FTC Power Supply. This is usually located in the basement or in a utility room. (This is not your router.) It may say Cyber Power on the Power Supply Box.

Step Two

Check to make sure there is power to this box and the green A/C light is on. If not, make sure the box is connected to an outlet and that there are no fuses that need to be reset.

Step Three

If there is power to the Power Supply, please see additional trouble shooting below for the service that is not working.

Phone Troubleshooting

Unplug all customer owned equipment, such as cordless phones, computers, fax machines, etc. Often times, removing this type of equipment from the phone jack will reset the phone line.

Test your line using a different telephone if possible. If the problem goes away, your customer owned equipment caused the problem.

If the problem still exists, the cause may be with the wiring inside the walls of your home or business, or it may be with the line coming into the building.

If the problem is the wiring inside the home or business and the customer does not have Inside Wire Maintenance, the customer is responsible for the repair costs. If the customer has Inside Wire Maintenance, the repair costs will be free of charge.

Contact our office if the steps above did not work to repair your phone service and we will send one of our technicians to your location.

Cable TV Troubleshooting

If you have DISH service, please contact DISH for repairs at 1-800-333-3474

Unplug your TV or Digital Box for about 10 seconds and plug it back in. If service is still out, continue to Step 2.

Make sure your TV is on the correct input (Cable, HDMI, etc). Also, check to make sure cables are connected tight and no wires have become loose.

If you are having problems with your Digital Box, we may have to send a hit to the Digital Box to refresh it. Please contact our office.

If the problem still exists, the cause may be with the wiring inside the walls of your home or business, or it may be with the line coming into the building.

If the problem is the inside wiring and the customer does not have CATV Inside Wire Maintenance, the customer is responsible for the repair costs. If the customer has CATV Inside Wire Maintenance, the repair costs will be free of charge.

Contact our office if the steps above did not work to repair your Cable TV service and we will send one of our technicians to your location.

High Speed Data Troubleshooting

Restart your computer or device that is unable to connect to the Internet.

If you have a wireless router, unplug the router for 10 seconds and plug it back in. Make sure all cords going into the back of the router are tight and not loose.

Attempt to bypass the router by plugging the Ethernet jack directly into the computer. (Some subscribers may have to release their IP before they can connect to another device.)

Contact our Internet Help Desk (24/7) at 320-568-4357 or 320-324-4357. These are local calls from your Farmers Mutual or Federated Telephone served phone.

If the problem still exists it could be the wiring inside your home, the router, or your device. If the problem is with the router or the device, there may be a cost to you for repairs.

If the problem is the inside wiring and the customer does not have Internet Inside Wire Maintenance, the customer is responsible for the repair costs. If the customer has Internet Inside Wire Maintenance, the repair costs will be free of charge.

Contact our office if the steps above did not work to repair your HSD service and we will send one of our technicians to your location.

Visit Us

Farmers Mutual Telephone Company

301 2nd St. South, Bellingham, MN 56212

Federated Telephone Cooperative

405 2nd St. East, PO Box 156, Chokio, MN 56221

508 Atlantic Ave., PO Box 107, Morris, MN 56267

eMail Us

Farmers Mutual Telephone Company

farmers@farmerstel.net

Federated Telephone Cooperative

emailftc@fedtel.net

morrisftc@fedtel.net

Call Us

Farmers Mutual Telephone Company

(320) 568-2105 or Toll free 1 (800) 692-0021

Federated Telephone Cooperative

(320) 324-7111 or (320) 585-4875

Toll free 1 (800) 374-7133

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